Objectives of Course

Delegates will, at the end of the course be able to:

• Explain the purpose of a quality management system, of quality management systems    standards, of management system audit, of third-party certification and the business benefits of improved performance of the quality management system

• Explain the role and responsibilities of an auditor to plan, conduct, report and follow-up    a quality management system audit in accordance with ISO 19011, and ISO/IEC 17021, as    applicable

• Plan, conduct, report and follow-up an audit of a quality management system to establish    conformity (or otherwise) with ISO 9001 and in accordance with ISO 19011, and ISO/IEC 17021