August 1, 2018

1. Gain understanding of all relevant policies 

A policy is described by ISO 9000:2015 3.5.8 as, “intention and direction of an organization as formally expressed by its top management”. An understanding of top managements’ intention and direction helps you ensure all t...

When a process or system is established, it is the intention for it to run per the plan/specification. However, every process, irrespective of whether it is performed by humans or machinery, will show a certain degree of variation in its results/output. As part of proc...

1. I get to meet so many interesting people.

I started working for a consultancy firm just over 2 years ago. It was amazing and a little overwhelming at first how many people from various organisations we communicated with whether in person, over the phone or by email....

TED talks related to the Quality profession are identified by this blog. With one from Elun Musk, what other talks are crucial for the modern quality practitioner to watch?

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