top of page

10 Famous Quotes about Quality

John Ruskin – “Quality is never an accident. It is always the result of intelligent effort.”

W Edward Deming- “Quality is pride of workmanship”

Henry Ford- “There is one rule for industrialists and that is: make the best quality of goods possible at the lowest cost possible, paying the highest wages possible.”

Phil Crosby- “Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organisation, not part of the fabric.”

Akio Toyoda- “For much of Toyota’s history, we have ensured the quality and reliability of our vehicles by placing a device called an "andon cord" on every production line- and empowering any team member to halt production if there’s an assembly problem. Only when the problem is resolved does the line begin to move again.”

Aristotle- “Quality is not an act, it is a habit”

Joseph M Juran- “Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.”

Karou Ishikawa- “Quality control which cannot show results is not quality control. Let us engage in QC which makes so much money for the company that we do not know what to do with it.”

Genichi Taguchi- “Cost is more important than quality, but quality is the best way to reduce cost”

Shingeo Shingo- “There are four purposes of improvement: easier, better, faster and cheaper. These four goals appear in the order of priority.”

bottom of page